Contact Donmo

Donmo is written and run by a small group, and this is the page that tells you how to reach them. Whether you have spotted an error in something we published about Giving, volunteering and community causes, have a question an article did not answer, or want to talk business, it all starts at one address.

Where to write

[email protected]

A single address, deliberately. Splitting it into support and sales and press inboxes would just mean three places for a message to get lost.

Who reads this

Messages are read by the same small group who write for Donmo. There is no outsourced desk and no intern filtering the inbox before a decision maker sees it.

What helps us answer

A precise message earns a precise reply, often the same day. A vague one waits while we write back to ask what you meant.

1. Say what you need in the first two sentences. Background afterwards.
2. Give the exact page address if your message is about something we published, plus what you expected to read and what you found instead.
3. Add the browser and device if something looks broken, and a screenshot if you have one.

How quickly we answer

We reply by email only, usually inside two working days. There is no phone number, and that is deliberate rather than an oversight.

Proposals and press

Write to the same address. We answer commercial enquiries slowly and decline most of them, which is worth knowing before you spend time on a proposal.

What we cannot do

We cannot recover an account for you, act as a go between with a third party service, or give advice tailored to your personal circumstances. Donmo publishes general information about Giving, volunteering and community causes, and the legal notice explains where that line sits.

Flagging an error

Quote the line you think is wrong and say what it should say instead. That is enough. The editorial policy sets out what happens next, including when a correction gets a visible note.